We want you to be completely satisfied with your purchase from [whoosmart]. If for any reason you are not satisfied, we accept returns within 30 days of delivery. Please review the following guidelines to ensure a smooth return process:
Items Eligible for Return:
- Unused and in the same condition as received
- In the original packaging
- With all tags and labels attached
Items Not Eligible for Return:
- Personalized or customized items
- Gift cards
- Perishable goods
- Downloadable software products
- Items marked as final sale
Return Process:
- Contact our customer support team at [contact@whoosmart.com] to initiate a return.
- Provide your order number and reason for return.
- Our team will review your request and provide further instructions.
- Once your return is approved, securely package the item and ship it back to us using a trackable shipping method.
- Upon receiving the returned item, we will inspect it and process your refund or exchange within [Seven] business days.
Refund Information:
- Refunds will be issued to the original payment method used for the purchase.
- Shipping and handling charges are non-refundable, unless the return is due to an error on our part.
- Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Contact Us: If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team at [contact@whoosmart.com] or [773-526-8487].